FAQ

PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can checkout with all the major Credit Cards, PayPal in our store.

HOW SECURE IS MY PERSONAL INFORMATION?
Mydoll.us adheres to highest industry standards in order to protect your personal information with the best security solutions.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is the industry standard for processing payments on the internet.

DO YOU SHIP INTERNATIONALLY?
We offer worldwide shipping.

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
All items are subject to a handling period before they are dispatched.
90% of orders leave the warehouse within 5-7 days of payment.
We will notify you by email when your items have been shipped.
Usually, it may take 15 to 49 natural days for the parcel to arrive in most countries or your place.DHL(3-15)days
Asking for forgives for any inconvenience.
The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

ORDER TRACKING
MY TRACKING NUMBER IS NOT WORKING
You will receive your tracking number by email within 2-5 days from your order. Please Contact Us in case your tracking number isn't working and we'll do our best to get you some information about it!
Track My Order

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED OUT?
When your items have been dispatched, we will send a notification email to your registered email address you used at checkout. The tracking number is normally available within 1 or 2 days after dispatch.

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE YET
Sometimes postal tracking services mark an order as delivered when it has reached your local post office, even though you have not yet received your package. In this case, please wait a few more days for your postal service to deliver the package to your home or contact your local post office as they may hold the item for you.

Didn’t find what you were looking for?
We can make any bobblehead you want according to your photos.
If you are not sure, please email me at: mydoll@mydoll.us
I will give you a confirmation. Thank you for your support.